How Real Estate Agents Lose Home Buyers

As a home inspector and the neutral person during a real estate purchase I occasionally get information as to why a home buyer decides to use a different real estate agent. What I will do here is to share some of these reasons so that perhaps you can learn to be a better sales person or representative for your clients. Whether you are an agent or not this information will be helpful to you and your employees.

As I perform home inspections around the Columbus Ohio area I have the opportunity to do inspections for many people. Sometimes I will do second inspections for someone because the first home purchase did not happen. This happens for a variety of reasons such as loan issues, septic system problems, influenced by family, etc. This is somewhat expected. People have different levels of comfort when it comes buying a home. Every now and then I will notice that the home buyer is using a different agent as their representative. When this occurs the buyer will often come out and tell me why they switched agents.

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The first time I encountered a person changing agents they told me it was because the entire time the agent was showing them some houses, the agent was talking on the cell phone to someone else. The agent was not giving them the attention that they deserved and expected.

How Real Estate Agents Lose Home Buyers

Another time the buyer decided to find another agent was when their agent pushed them harder to buy a home than they liked. The agent even tried to make them feel guilty by saying that if they did not buy the house then the sellers would be foreclosed on by the bank. The buyers did not feel that the agent was being a good representative for them.

Another client that I did several home inspections for got out of a home purchase for a couple of reasons. There were some expensive issues with the septic system that the septic company revealed but that was not all. The listing agent was part of what killed the deal. The listing agent was way too slow in responding to communications. This slowness to respond and to help solve issues made it too much of a difficulty to deal with so they got out of the home purchase. If the agent was fast to respond and was helpful then the issues may have been dealt with fast and appropriately, saving the home purchase.

As a home inspector in Ohio I am in a position of trust when it comes to the home buying process. Buyers will tell me things that they may not reveal to the agents. When they tell me issues and why they changed agents I use that information to learn from and to check how I do things. Perhaps that is why I get the good number of referrals I get from past clients.

How Real Estate Agents Lose Home Buyers